Customer Service Associate - Work from home

As a Customer Service Associate at Mattel, you will have the opportunity to work from the comfort of your own home while providing exceptional service to our customers in Melbourne, Victoria, AU. We are looking for a dynamic individual with at least 3 years of experience in customer service who is energetic, hardworking, and possesses excellent planning and innovation skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order processing, and issue resolution - Ensure customer satisfaction and uphold the company's reputation for excellent customer service - Collaborate with internal teams to address customer concerns and improve processes - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - Minimum 3 years of experience in customer service - Excellent communication and problem-solving skills - Ability to work independently and manage time effectively - Proficiency in using technology and customer service software - High school diploma or equivalent

Benefits: - Relocation allowance for qualified candidates - Paid Time Off (PTO) for vacations and personal days - Travel and spending expenses covered for work-related trips

At Mattel, we value diversity and strive for a harmonious workplace where collaboration and respect prevail. We are an equal opportunity employer and encourage individuals of all backgrounds to apply.

Deadline to apply: May 8, 2024

We look forward to welcoming a dedicated Customer Service Associate to our team at Mattel!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.