Customer Service Manager

Job Description:

Avis Budget Group is seeking a Customer Service Manager to join our team in Canberra, Australian Capital Territory. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives to ensure the highest level of customer satisfaction.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Train and onboard new customer service representatives. 3. Monitor and evaluate customer service metrics to identify areas for improvement. 4. Handle escalated customer complaints and issues in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Conduct performance evaluations and provide feedback to team members. 7. Develop and implement strategies to increase customer retention and loyalty. 8. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in customer service management. 3. Strong leadership skills and the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Proficiency in Microsoft Office and customer service software. 6. Driven and reliable personality traits. 7. Strong planning and presentation skills. 8. Ability to work in a fast-paced environment and handle multiple priorities.

Benefits: 1. Paid Time Off (PTO) 2. Employee discounts on car rentals 3. Company-issued equipment for remote work 4. Opportunities for career growth and advancement

Working Environment: At Avis Budget Group, we promote a work-life balance and prioritize employee well-being. We believe in fostering a positive and inclusive workplace culture where employees feel valued and supported.

Equal Opportunity Statement: Avis Budget Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce where all individuals are respected and valued.

Deadline to Apply: May 13, 2024

Join us at Avis Budget Group and be part of a dynamic team dedicated to providing exceptional customer service and driving business success!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.