Customer Service Manager - Work from home

Job Description:

As a Customer Service Manager at Jabil Circuit, you will be responsible for overseeing a team of customer service representatives working from home in Brisbane, Queensland. Your primary role will be to ensure a high level of customer satisfaction by monitoring and improving customer service processes, training and mentoring team members, and resolving escalated customer issues.

Responsibilities: - Manage and lead a team of remote customer service representatives to deliver exceptional service to customers - Monitor and analyze team performance metrics to identify areas for improvement - Develop and implement strategies to enhance customer satisfaction and loyalty - Conduct regular training sessions to ensure team members are equipped with the necessary skills and knowledge - Handle escalated customer issues and provide resolutions in a timely and efficient manner - Collaborate with other departments to ensure a seamless customer experience - Stay updated on industry trends and best practices in customer service

Requirements: - 5 years of experience in customer service or a related field - Strong leadership and communication skills - Passionate and dedicated to delivering excellent customer service - Demonstrated problem-solving and research abilities - Ability to work independently and manage remote teams effectively - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in a relevant field preferred

Benefits: - Visa sponsorship for eligible candidates - Profit sharing opportunities - Paid overtime for additional work hours - Opportunity to work in a dynamic and innovative environment that encourages bold thinking

Equal Opportunity Statement: Jabil Circuit is an equal opportunity employer and is committed to creating a diverse and inclusive workspace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-13

If you meet the requirements and are interested in joining our team as a Customer Service Manager, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team at Jabil Circuit in Brisbane, Queensland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.