Customer Service Officer

Job Description:

Tenneco, a global leader in the automotive industry, is seeking a Customer Service Officer to join our team in Adelaide, South Australia. As a full-time Associate Level position, the Customer Service Officer will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Responsibilities: 1. Manage inbound and outbound customer inquiries via phone, email, and chat. 2. Provide accurate and timely information on products, services, and policies. 3. Process orders, returns, and exchanges efficiently and accurately. 4. Investigate and resolve customer complaints and issues in a timely manner. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Keep detailed records of customer interactions and transactions in the CRM system. 7. Identify opportunities for process improvements and contribute to the development of best practices. 8. Monitor customer satisfaction metrics and report on trends and insights to the management team. 9. Assist with special projects and initiatives as needed.

Requirements: 1. Minimum of 2 years of experience in a customer service role. 2. Resourceful and independent with the ability to work effectively with minimal supervision. 3. Strong project management skills with a focus on multitasking and prioritizing tasks. 4. Excellent decision-making skills with the ability to think quickly on your feet. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Excellent communication and interpersonal skills. 7. Ability to work under pressure and meet deadlines. 8. A positive attitude and a strong desire to provide outstanding customer service.

Benefits: 1. Travel opportunities for training and conferences. 2. Company transportation for eligible employees. 3. Life insurance coverage for peace of mind.

Working Environment: At Tenneco, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a proactive approach to problem-solving. Our team is supportive, collaborative, and dedicated to providing the best possible service to our customers.

Equal Opportunity Statement: Tenneco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are committed to providing equal opportunities for all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Deadline to apply: May 24, 2024.

Join our team and become a key player in delivering exceptional customer service at Tenneco! Apply now to kickstart your career in the exciting world of automotive technology.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.