Customer Service Representative - Work from home

Job description:

Kohl’s, a leading retail company, is seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. This position offers the flexibility to work from home in Canberra, Australian Capital Territory, AU on a full-time basis.

Responsibilities: 1. Handle inbound and outbound customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product questions, order status, returns, and other inquiries. 3. Provide exceptional customer service by resolving issues and concerns efficiently and effectively. 4. Process orders, returns, and exchanges accurately in the system. 5. Collaborate with other team members and departments to ensure customer satisfaction. 6. Maintain up-to-date knowledge of products, promotions, and policies. 7. Meet or exceed performance goals and metrics set by the company.

Requirements: 1. Minimum of 1 year of experience in a customer service role. 2. Excellent communication skills and ability to empathize with customers. 3. Strong attention to detail and problem-solving skills. 4. Ability to work independently and as part of a team. 5. Driven and resilient attitude to handle challenging situations. 6. Strategic planning skills to prioritize tasks and manage time effectively.

Benefits: 1. Paid sick leave for full-time employees. 2. Life insurance coverage. 3. Training and professional development opportunities to enhance skills and knowledge.

Working environment: At Kohl’s, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every employee has the opportunity to succeed and grow.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Kohl’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.