Customer Service Specialist

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

Job Overview:

As a Customer Service Representative, you will be responsible for handling inbound and outbound contacts in line with client and company requirements to meet Key Performance Indicators (KPI's) and targets. You will be expected to provide exceptional customer service to our clients' customers while meeting required standards of quality and adhering to schedules to achieve required targets.

Main details:

• Permanent full time (38hrs p/wk) or part time (20-36hrs p/wk) roles with multiple start dates available (Please note part time hours are determined based on business needs, not candidate request)
• Hourly rate & incentives
• Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)
• Penalty rates for any weekend work completed and anytime after 7pm
• Comprehensive Full Time PAID training onsite with ongoing development opportunities
• Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements)
• Monthly reward & recognition programs and celebrations with fun themed days
• Access to a 24/7 employee health, wellness & safety platform
• Employee Referral Program
• Tenure Recognition Program
• A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger,
• Office located in Springfield - close to transport, Orion shopping centre & public lagoon right at our doorstep!

Please be aware that, this is an Australian based role and given the characteristics of our client, in order to qualify, you must meet the following requirements:

• Hold current Australian Citizenship,
• Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
• Have lived in Australia for the last 5 consecutive years (a 5-year footprint).

We are excited to receive your application and look forward to reviewing it!