Remote Customer Service Specialist

Job Description:

Estee Lauder, a leading global beauty company, is looking to hire a full-time Remote Customer Service Specialist to join our team in Melbourne, Victoria, AU. As an Associate Level position, we are seeking candidates with a minimum of 2 years of experience in customer service.

Responsibilities: 1. Provide exceptional customer service to customers via telephone, email, and chat. 2. Handle customer inquiries, complaints, and feedback in a timely and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Assist customers with product recommendations and information. 5. Maintain a high level of product knowledge to effectively address customer inquiries. 6. Collaborate with other departments to resolve customer issues effectively. 7. Uphold company policies and procedures while delivering excellent customer service. 8. Document customer interactions and feedback for analysis and improvement. 9. Meet and exceed customer service goals and metrics set by management. 10. Stay up to date on industry trends and best practices in customer service.

Requirements: 1. 2 years of customer service experience. 2. Reliable and resilient personality traits. 3. Excellent communication skills, both written and verbal. 4. Strong attention to detail and problem-solving skills. 5. Ability to work independently and as part of a team. 6. Adaptability to handle a fast-paced and changing environment. 7. Proficiency in Microsoft Office and CRM software. 8. High school diploma or equivalent.

Benefits: 1. Paid sick leave. 2. Visa sponsorship for eligible candidates. 3. Paid overtime opportunities. 4. Competitive salary and benefits package. 5. Opportunities for growth and career development.

Working Environment: At Estee Lauder, we are committed to promoting equality and fairness for all employees. We believe in creating an inclusive and diverse work environment where every employee feels valued and respected.

Deadline to Apply: Interested candidates should apply by May 13, 2024.

Equal Opportunity Statement: Estee Lauder is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.