Remote Customer Success Assistant

Job Description:

American Financial Group is seeking a Remote Customer Success Assistant to join our team in Adelaide, South Australia. This is a full-time, entry-level position with opportunities for growth and development within the company. As a Remote Customer Success Assistant, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Communicate with customers via phone, email, and online chat to answer questions and resolve issues - Assist customers with account set-up, billing inquiries, and product troubleshooting - Collaborate with the sales and marketing teams to ensure a seamless customer experience - Identify opportunities for upselling and cross-selling products or services to existing customers - Maintain accurate records of customer interactions and follow up as needed - Provide feedback to the product development team based on customer needs and feedback - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Reliable and adaptable to changing priorities and deadlines - Creativity and problem-solving skills - Willingness to learn and grow in a fast-paced environment - Visa sponsorship available for the right candidate - Free accommodation provided for remote work - Profit sharing opportunities for high-performing employees

Equal Opportunity Statement: American Financial Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by federal, state, or local law.

Deadline to apply: May 8, 2024

If you are a motivated and customer-focused individual looking for a new opportunity in the financial services industry, we encourage you to apply for the Remote Customer Success Assistant position at American Financial Group. Join our team and be part of a company that values personal and professional growth for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.