Customer Success Assistant

Job Description:

We are seeking a hardworking and confident Customer Success Assistant to join our team at Freeport-McMoRan in Perth, Western Australia. As an Associate Level position, the ideal candidate will have a minimum of 2 years of experience in a customer-facing role.

Responsibilities: - Work closely with the Customer Success Manager to ensure customer satisfaction and retention - Assist with onboarding new customers and providing training on our products and services - Collaborate with cross-functional teams to identify opportunities for improvements in customer experience - Analyze customer data to provide insights and recommendations for enhancing customer success - Develop and deliver presentations to clients on product updates and best practices - Build strong relationships with key stakeholders and act as a trusted advisor to customers - Resolve customer inquiries and issues in a timely and professional manner

Requirements: - 2+ years of experience in a customer-facing role - Strong communication and presentation skills - Emotional intelligence and ability to empathize with customers - Ability to work independently and as part of a team - Proficiency in data analysis and reporting - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Employee discounts on company products - Vision insurance coverage - Free accommodation for employees working in remote locations

Working Environment: At Freeport-McMoRan, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and continuous improvement in delivering exceptional customer success.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Freeport-McMoRan is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We believe in creating a diverse and inclusive workplace where all employees can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.