Customer Success Assistant

Job Description:

We are seeking a dedicated and driven Customer Success Assistant to join our team at Mondelez International in Sydney, New South Wales, AU. As an Associate-level position, the successful candidate should have at least 3 years of experience in a customer-facing role.

Responsibilities: - Assist with onboarding new customers and ensuring a smooth transition - Resolve customer inquiries and issues in a timely and professional manner - Provide product and service information to customers - Collaborate with internal teams to ensure customer needs are met - Monitor customer satisfaction and identify areas for improvement - Build strong relationships with customers to promote retention and loyalty - Assist with developing and implementing customer success strategies - Conduct regular check-ins with customers to assess satisfaction and gather feedback

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 3+ years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong organizational and time management skills - Adaptability to work in a fast-paced environment - Ability to manage and prioritize multiple tasks - Proficiency in Microsoft Office and CRM software - Experience with people management is a plus

Personality Traits: - Dedicated - Driven

Soft Skills: - Adaptability - People management

Benefits: - Visa sponsorship for qualified candidates - Paid Time Off (PTO) - Training & professional development opportunities

Working Environment: Our team at Mondelez International is dedicated to understanding and exceeding customer expectations. We foster a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Mondelez International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-27

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.