Remote Customer Success Specialist

Job Description:

CarMax is seeking a dedicated and hardworking Remote Customer Success Specialist to join our dynamic team in Brisbane, Queensland, AU. As a Customer Success Specialist, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

Responsibilities: - Proactively engage with customers to understand their needs and provide tailored solutions - Build and maintain strong relationships with customers through various communication channels - Resolve customer inquiries and issues in a timely and efficient manner - Collaborate with cross-functional teams to ensure customer success and satisfaction - Identify opportunities for upselling and cross-selling our products and services - Track and analyze customer feedback to continuously improve our offerings - Develop and implement customer retention strategies to increase customer loyalty - Provide training and support to customers to maximize their use of our products - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 4 years of experience in customer success, account management, or related roles - Strong communication, creativity, and negotiation skills - Ability to work independently and as part of a team in a fast-paced environment - Proven track record of exceeding customer satisfaction and retention goals - Proficiency in CRM software and Microsoft Office suite - Experience working with remote teams and global customers is a plus

Benefits: - Visa sponsorship for eligible candidates - Employee discounts on CarMax products and services - Parental leave options for new parents - Opportunities to collaborate with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement: CarMax is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-22

Join CarMax and be part of a team that is dedicated to delivering exceptional customer experiences and driving business success!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.