Customer Support Assistant - Work from home

Job Description:

We are seeking a dedicated and confident Customer Support Assistant to join our team at Staples. This position is full-time and allows for remote work from home in Brisbane, Queensland, AU. The ideal candidate will have at least 4 years of experience in a customer support role and possess excellent decision-making and adaptability skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order placement, and issue resolution - Identify and escalate priority issues to the appropriate team members - Update customer information in the database accurately - Collaborate with other departments to ensure customer satisfaction - Maintain a positive and helpful attitude towards customers at all times

Requirements: - 4+ years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Associate's degree preferred

Personality Traits: - Dedicated: Willing to go above and beyond to meet customer needs - Confident: Able to handle challenging customer situations with grace

Soft Skills: - Decision-making: Capable of making quick and effective decisions to resolve customer issues - Adaptability: Able to adjust to changing customer demands and work in a fast-paced environment

Benefits: - Free food - Training & professional development opportunities - Disability insurance - Promote work-life balance and employee well-being

Equal Opportunity Statement: Staples is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-08

Join our team at Staples and take your customer support career to the next level! Apply today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.