Customer Support Assistant - Work from home

Job Description:

DaVita HealthCare Partners is seeking a motivated Customer Support Assistant to join our team. This is a full-time, work-from-home position based in Canberra, Australian Capital Territory, AU. The ideal candidate will have at least 2 years of experience in a customer support role and possess a strong sense of ownership and responsibility.

Responsibilities: - Provide exceptional customer service via phone, email, and chat - Resolve customer inquiries and issues in a timely and efficient manner - Work closely with other team members to ensure a seamless customer experience - Use negotiation skills to handle challenging customer situations - Assist with project management tasks as needed - Document customer interactions and feedback for future reference - Collaborate with other departments to improve processes and procedures - Maintain a positive attitude and demonstrate a willingness to go above and beyond for our customers

Requirements: - 2+ years of experience in customer support or a related field - Energetic and resourceful personality traits - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Negotiation and project management skills - High attention to detail and organizational skills - Proficiency in Microsoft Office and customer support software - High school diploma or equivalent

Benefits: - Paid overtime - Free food - Employee discounts - Opportunities for professional development and growth

Working Environment: At DaVita HealthCare Partners, we strive to cultivate a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative and contribute to the success of the company.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: DaVita HealthCare Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.