Customer Support Associate

Job Description:

Ingram Micro is seeking a passionate and reliable Customer Support Associate to join our team in Adelaide, South Australia. As a Customer Support Associate, you will be responsible for providing outstanding customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot and resolve customer issues and complaints. 3. Provide product information and assistance to customers. 4. Process orders, returns, and exchanges. 5. Collaborate with other departments to ensure customer satisfaction. 6. Conduct analysis and research to improve customer support processes. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Minimum of 3 years of experience in customer service or a related field. 3. Strong communication and interpersonal skills. 4. Excellent problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. Passion for providing exceptional customer service.

Personality Traits: 1. Passionate: Devoted to providing excellent customer support. 2. Reliable: Dependable and trustworthy in all responsibilities.

Soft Skills: 1. Analysis: Ability to analyze customer data and feedback to improve support processes. 2. Research: Conduct research to resolve customer inquiries and issues effectively.

Benefits: 1. Retirement plan 2. Remote work flexibility 3. Parental leave

Working Environment: At Ingram Micro, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member can thrive.

Equal Opportunity Statement: Ingram Micro is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 27, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in the tech industry, we encourage you to apply for the position of Customer Support Associate at Ingram Micro in Adelaide, South Australia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.