Remote Customer Support Manager

Job Description:

We are seeking a dedicated and reliable Remote Customer Support Manager to join our team at Massachusetts Mutual Life Insurance in Brisbane, Queensland, AU. As a Mid-to-Senior Level professional with at least 8 years of experience in customer support management, you will be responsible for overseeing our remote customer support team and ensuring the highest level of service for our clients.

Responsibilities: - Manage and lead a team of remote customer support representatives, setting goals and ensuring they are met - Develop and implement customer support strategies to enhance customer satisfaction and retention - Monitor performance metrics and provide feedback and coaching to team members - Handle escalated customer inquiries and resolve issues in a timely and efficient manner - Collaborate with other departments to improve processes and enhance the overall customer experience

Requirements: - 8+ years of experience in customer support management - Proven track record of managing remote teams and achieving results - Excellent communication and interpersonal skills - Strong leadership abilities with a focus on innovation and attention to detail - Bachelor's degree in a related field preferred

Personality traits: dedicated, reliable Soft skills: innovation, attention to detail

Benefits: - Vision insurance - Dental insurance - Training & professional development opportunities

Working environment: Achieve success in a high-energy workplace focused on delivering impactful results.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Massachusetts Mutual Life Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or any other classification protected by federal, state or local law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.