Customer Support Manager - Work from home

Job Description:

We are seeking a dynamic and experienced Customer Support Manager to join our team at Land O’Lakes. This is a full-time position with the flexibility to work from home in Canberra, Australian Capital Territory, AU. The ideal candidate will have at least 7 years of experience in customer support roles and be at a mid-to-senior level in their career.

Responsibilities:

- Manage a team of customer support representatives, providing leadership and guidance to ensure excellent customer service. - Develop and implement customer support strategies to optimize customer satisfaction and retention. - Monitor and analyze customer support metrics to identify trends and areas for improvement. - Handle escalated customer inquiries and complaints, resolving issues in a timely and effective manner. - Collaborate with cross-functional teams to improve processes and procedures related to customer support. - Conduct regular performance evaluations and provide feedback to team members to foster growth and development. - Stay up-to-date on industry trends and best practices in customer support to continuously improve our service offerings.

Requirements:

- Bachelor's degree in a relevant field is preferred. - Proven experience in a customer support management role. - Strong leadership and decision-making skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Adaptable and motivated mindset. - Experience working in a remote or work-from-home setting is a plus.

Benefits:

- Competitive salary and benefits package. - Paid overtime. - Visa sponsorship for eligible candidates. - Opportunities for training and professional development. - Work in a diverse and inclusive environment that values belonging and equity.

Equal Opportunity Statement:

Land O’Lakes is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other protected status. We believe in creating a culture where every voice is heard and valued.

Deadline to apply: 2024-05-08

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.