Customer Support Officer

Job description:

As a Customer Support Officer at Edison International in Sydney, New South Wales, AU, you will be responsible for providing exceptional customer service to our clients. Your main duties will include handling customer inquiries via phone, email, and chat, resolving customer issues in a timely and efficient manner, and ensuring customer satisfaction at all times.

Responsibilities: - Responding to customer inquiries in a prompt and professional manner - Providing technical support and troubleshooting assistance to customers - Processing customer orders and managing customer accounts - Collaborating with other departments to ensure seamless customer experience - Maintaining accurate and detailed records of customer interactions - Identifying and escalating customer issues to the appropriate teams - Working closely with the sales team to support customer retention efforts - Contributing to continuous improvement initiatives to enhance the customer experience

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 1 year of experience in customer service or a related field - Passionate about providing excellent customer service - Confident in your communication skills - Strong time management skills and ability to prioritize tasks effectively - Ability to work well in a team environment and cooperate with colleagues - Proficient in Microsoft Office and customer relationship management software

Benefits: - Relocation allowance for candidates moving to Sydney - Visa sponsorship for eligible candidates - Company transportation for commuting employees

Working environment: At Edison International, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. You will have the opportunity to work with a diverse and talented team, where your contributions are recognized and rewarded.

Deadline to apply: June 22, 2024

Equal opportunity statement: Edison International is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.