Remote Customer Support Representative

Job Description:

Owens & Minor is seeking a dedicated and motivated Remote Customer Support Representative to join our team in Perth, Western Australia. As an Entry Level position, candidates with at least 1 year of experience in a customer service role are encouraged to apply.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Maintain a high level of product knowledge to assist customers effectively - Collaborate with internal teams to address customer concerns and provide solutions - Conduct thorough analysis of customer feedback to identify trends and areas for improvement - Prepare and deliver presentations to customers on product features and benefits - Utilize company transportation to attend occasional in-person meetings or training sessions

Requirements: - Strong communication skills and the ability to empathize with customers - Proficiency in Microsoft Office and CRM software - Excellent analytical skills to assess customer needs and provide appropriate solutions - Presentation skills to effectively communicate product information to customers - Ability to work independently and prioritize tasks in a fast-paced environment - Must have a high-speed internet connection and a dedicated workspace for remote work

Benefits: - Parental leave for new parents - Remote work flexibility to accommodate work-life balance - Company transportation for occasional travel to in-person meetings or training - Opportunities for career growth and development within the organization

Working Environment: Owens & Minor is committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive work environment where everyone feels valued and respected.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Owens & Minor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.