Remote Customer Support Representative

Job Description:

We are seeking a passionate and resilient Remote Customer Support Representative to join our team at News Corp. in Brisbane, Queensland, AU. As an Entry Level position, this role requires at least 1 year of experience in customer service or a related field. The ideal candidate will possess creativity and leadership skills to effectively handle customer inquiries and provide top-notch support.

Responsibilities: - Provide exceptional customer support through various channels such as email, phone, and chat - Resolve customer issues in a timely and efficient manner - Assist customers with product inquiries, account issues, and technical troubleshooting - Collaborate with internal teams to escalate and resolve complex customer cases - Maintain accurate records of customer interactions and feedback - Identify opportunities for process improvements to enhance the customer experience - Meet or exceed customer satisfaction and performance metrics

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills and a professional demeanor - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in using customer support software and tools - Availability to work flexible hours, including weekends and holidays

Benefits: - Medical coverage - Paid overtime - Employee discounts

Working Environment: As a Remote Customer Support Representative at News Corp., you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a dynamic and collaborative environment where your input and contributions are valued.

Equal Opportunity Statement: News Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.