Customer Support Representative - Work from home

Job Description:

Genworth Financial is seeking a dedicated and resourceful Customer Support Representative to join our team in Melbourne, Victoria. This is a full-time remote position, providing the opportunity to work from the comfort of your own home. As an Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner. - Resolving customer issues and concerns effectively and efficiently. - Collaborating with other team members to ensure a seamless customer experience. - Providing product information and guidance to customers. - Documenting all customer interactions and maintaining accurate records. - Utilizing negotiation skills to de-escalate challenging situations. - Demonstrating leadership qualities in handling difficult customer interactions. - Identifying opportunities for process improvements to enhance customer satisfaction.

Requirements: - Minimum of 2 years of experience in customer service or a related field. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Resourceful and dedicated approach to customer support. - Demonstrated negotiation skills and leadership qualities. - Proficiency in using CRM software and other customer support tools. - High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: - Company-provided equipment for remote work. - Free food and snacks available for employees. - Parental leave options for new parents. - Opportunities for career development and growth within the company.

Working Environment: At Genworth Financial, we believe in cultivating leaders who foster inclusivity and mentorship. Our team values collaboration, respect, and diversity, creating a supportive and empowering work environment for all employees.

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 13, 2024.

We are excited to welcome motivated individuals who share our values to join our team and contribute to our mission of providing exceptional customer support. Apply now to take the next step in your career with Genworth Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.