Dermalogica Customer Experience Agent

Dermalogica Customer Service Agent

A full-time position exists with one of Australia's top professional skin care companies at Dermalogica's Corporate Head Office in Crows Nest.

The main responsibilities include being the first point of contact for customers over the phone, the processing of orders and assisting stockists with account queries while upholding Dermalogica's image of professionalism at all times. The team responds to a high volume of customer enquiries via email, phone and live chat. This role provides flexibility of working from home and the office.

In this role, the primary duties includes:

• Assist customer with product knowledge relating to sales and their order process in a polite and professional manner

• Assist stockists with account queries and provide information on promotions

• Perform reception duties in an efficient, professional, and courteous manner when required

• Answer a high volume of calls and maintain a rapid response rate

• Manage all consumer orders, emails and phone calls

• Perform routine clerical tasks as assigned and for other departments as required

• Operate a variety of standard office systems

• Assist stockists and consumers with base level I.T support

• Maintain and update customer records

• General customer service support over the phone, email and live chat

• Respond to customer queries and/or complaints in a timely manner

• Build and maintain effective working relationships internal/external customers

• Ensure customers are aware of our promotions

The ideal candidate

We are looking for a dynamic, enthusiastic and well presented team player to join our Customer Service team in a full time capacity. The successful candidate will have:

The ideal candidate will have:

• 1-year experience in a similar role an advantage but not required

• Excellent people skills

• Good Communication Skills

• Competent computer skills in Excel, Word and Outlook

• The ability to continually problem solve and deliver an outcome in the best interest of the customer and the organisation

• Dermalogica product knowledge an advantage but not necessary

• Committed team member

Who we are

Dermalogica, the world’s preeminent professional skin care brand, and Unilever, one of the world’s leading personal care companies, have joined forces to redefine prestige skin care worldwide making Dermalogica the cornerstone for Unilever’s Prestige Personal Care Division. Dermalogica continues to be an entrepreneurial company that fosters personal well-being and integrity in a hands-on environment which makes us one of the world's most respected skin care product lines.

What's on offer

We are all about innovation, commitment and excellence. That means we look for people who embody our core values, are passionate about innovation, and are passionate about educating and delivering outstanding services to our customers and just importantly we believe in our people and what they are capable of, which is why our team members are rewarded right from the beginning. These are just some of the amazing perks and rewards on offer:

• Ongoing training and development

• $100 Monthly Product Allocation

• Bonus Referral Program

• 40% off treatments at Dermalogica Concepts Stores

• Opportunity to work for a global business

• Career progression within a multinational company

• A dedicated Employee Engagement Committee

• Fun & Supportive office environment

Next Steps 

Our unique and positive culture ensures employees are surrounded with incredible and inspiring people, amazing opportunities, experiences and challenges, enabling them to be the best they can be in everything they choose to do.

If this sounds like the company culture and career opportunity you’re seeking, then please apply now by sending a cover letter and resume: