Exo Customer Support Consultant

Are you an MYOB Exo ERP expert? Join our dynamic team at Momentum Software Solutions and elevate your career to new heights!

Who Are Momentum?

Momentum Software Solutions stands at the forefront of MYOB ERP solutions, empowering growing and mid-sized businesses across the East Coast of Australia and SA with cutting-edge tools for inventory management, accounting, job costing, payroll, CRM, HR, and beyond. Embrace the freedom to work from anywhere, as we champion a 100% flexible work location policy.

About the Role

We're on the hunt for an MYOB Exo Support Consultant who boasts a proven track record across diverse projects and industries. Flourish in an environment that values sharp problem-solving skills, a knack for teamwork, and the art of clear communication. As one of the faces of our customer support ninja's, you'll tackle challenges head-on, providing:

- Expert support via phone, email, and in-person interactions,

- Answers to 'how to' queries, data analysis, and software troubleshooting,

- Coordination and execution of software and system upgrades,

- Swift escalation of complex technical issues to our Senior Technical Team for resolution.

Join Our Team If You Have:

- Solid MYOB EXO ERP expertise or experience in an ERP Support Role,

- Qualifications in Accounting, Business, Management, or a related field,

- A confident approach to client engagement and stellar communication skills,

- A background in Accounting/finance,

- The drive to take initiative as a self-starter,

- Proficiency with CRM's, Databases, SQL, Reporting,

- A shared zeal for exceptional customer service, aiming to surpass expectations.

We also value:

- Experience in crafting Business Process Mapping documentation,

- Proficiency in SQL scripts and queries,

- Skills in Report-Writing using tools like Crystal reports.

Elevate your career with us and make a lasting impact in the world of ERP solutions!

Momentum are dedicated to delivering unparalleled customer experiences and fostering business enhancements, and we seek a proactive, results-driven, and self-motivated individual. Your personal commitment and ownership of your role are crucial. With a friendly and positive demeanor, you'll be the embodiment of our service ethos. Your clear, professional communication skills, coupled with an attentive ear for customer needs, are of utmost importance. Thrive in a close-knit team environment where your adaptability is not just valued, but essential.