IT Service Management Coordinator

Your New Role with us!

The salary range (excluding superannuation) is $74,986 to $96,410 , depending on skills and experience

This is a newly created role that offers a fantastic opportunity for an ITIL practitioner to expand their IT service management skills within an exciting and rapidly evolving industry. Reporting directly to the national Manager - Digital Systems, this position offers an exciting opportunity to lead a drive operational excellence in delivering IT services for the company and the stakeholders of our various digital service offerings.

The ITSM Coordinator will support PHA and its Digital systems team by:

• Support delivery of AUSPestCheck®, APPD, PaDIl, ePHAC or a combination of these.
• Assist system users with system issues and enhancement requests and raise tickets with Digital Systems Service Desk when appropriate.
• Assist in the coordination and prioritisation of work, such as backlog grooming and incident and enhancement classification and prioritisation processes.
• Learn, play with, explore and assist test the digital service offerings and develop SME knowledge in order to inform future design of the systems.
• Maintain accurate records of CAB decisions, including change approvals, rejections, and associated actions within the IT Service Delivery platform.
• Active participation in Service Integration and Management (SIAM) practices, ensuring seamless coordination and collaboration with external service providers and vendors.
• Assist with the maturity uplift underway in regard to incident management documentation and BCP exercises and explore new ways of working.
• Provide insights into system reports and work with the vendors to define and deliver on SLAs

To be successful the ITSM Coordinator you will have:

• A demonstrated aptitude to quickly learn and understand new digital systems and technologies.
• Ability to work autonomously and as a member of a team, demonstrating strong organisational and time management skills. 
• Excellent oral and written communication skills, as well as relationship management skills. 
• Hold a formal qualification in Information Technology
• Relevant qualifications such as ITIL Foundation or Certified Change Management Professional. (Desirable)

The positions will ideally be performed in the PHA Office in Canberra (although we are open to discussing remote opportunities with the right candidate or flexible working arrangements).The role is available on a full-time or part-time basis for an initial 12-month period, with the potential for extension.  

What we can give you

In addition to a rewarding, interesting and unique work environment we offer:

• A culture of continuous learning with a strong focus on professional evolution and growth;

• Generous study assistance, including five days study leave per year and full or partial reimbursement of course costs;

• Three additional days of annual leave a year (over the Christmas/New Year shutdown);

• Rebatable employer offering a broad range of flexible salary sacrifice options;

• Opportunities for interstate travel;

• Scope to work from home under a hybrid, office/home-based arrangement;

• Great inner south location with free parking, located close to shops and restaurants;

• Full kitchen facilities and complimentary refreshments and snacks;

• Flexible, friendly workplace with an active social club.

Who we are

Plant Health Australia is the trusted coordinator of the Australian plant biosecurity system. We bring expertise, knowledge, and stakeholders together to generate solutions that improve biosecurity outcomes and ensure that the system is future-oriented and solutions-focused. Plant Health Australia serves as the key coordinator of the Australian plant biosecurity system. The organisation leverages expertise, knowledge, and stakeholder collaboration to develop solutions that enhance biosecurity outcomes and ensure a forward-looking, solutions-oriented approach.

For Further Information or Enquiries

To find out more about PHA, please visit our website

Please direct enquiries to Adam Hurrell via email in the first instance;

To Apply

Please provide your up-to-date CV/resume, along with a brief, one-page pitch (no more than 600 words), outlining your suitability and specific areas of interest and expertise. Applications close 27 June 2024.