Live Chat Assistant - Work from home

Job Description:

Exxon Mobil is seeking a dedicated and energetic Live Chat Assistant to join our team. This is a work-from-home position based in Canberra, Australian Capital Territory, AU. As an Entry Level Live Chat Assistant, you will be responsible for providing timely and efficient customer support through our online chat platform.

Responsibilities: - Respond to customer inquiries and concerns in a professional and timely manner via live chat - Provide accurate information regarding products, services, and company policies - Troubleshoot technical issues and escalate complex problems to the appropriate department - Assist customers with placing orders, processing returns, and scheduling appointments - Conduct research and use critical thinking skills to provide effective solutions to customer issues - Maintain a positive and helpful attitude while interacting with customers - Collaborate with team members to improve processes and enhance the customer experience

Requirements: - High school diploma or equivalent - Excellent written and verbal communication skills - Ability to work independently and in a team environment - Strong research and critical thinking skills - Proficiency in computer skills and knowledge of live chat platforms - Previous customer service experience is a plus, but not required - Must be detail-oriented and have the ability to multitask effectively

Benefits: - Free food - Remote work flexibility - Employee discounts - Opportunities for growth and advancement within the company

Working Environment: At Exxon Mobil, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Live Chat Assistant, you will have the opportunity to make a positive impact on our customers' experiences and help to strengthen our brand reputation.

Equal Opportunity Statement: Exxon Mobil is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status recognized by applicable laws. We are committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. We encourage individuals from all backgrounds to apply for this position.

Deadline to apply: May 31, 2024

If you are a dedicated and energetic individual with a passion for customer service, we encourage you to apply for the Live Chat Assistant position at Exxon Mobil. Join our team and help us deliver exceptional support to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.