Live Chat Manager - Work from home

Job Description:

Frontier Communications is seeking a highly skilled and experienced Live Chat Manager to join our team in Adelaide, South Australia. This is a full-time, work from home position with the opportunity for growth and advancement within our company. As a Mid-to-Senior Level Live Chat Manager, you will be responsible for managing our live chat support team and ensuring that exceptional customer service is provided to all of our clients.

Responsibilities: - Manage a team of live chat agents, providing guidance, support, and training as needed - Develop and implement strategies to improve customer satisfaction and increase conversion rates - Monitor and evaluate team performance, identifying areas for improvement and implementing solutions - Respond to escalated customer inquiries and resolve issues in a timely and professional manner - Coordinate with other departments to ensure a seamless customer experience across all channels - Analyze data and metrics to track performance and optimize processes - Stay up-to-date on industry best practices and trends in live chat support

Requirements: - 7+ years of experience in customer service, with a focus on live chat support - Strong communication skills, both written and verbal - Excellent planning and organizational skills - Energetic and reliable personality traits - Ability to work independently and as part of a team - Proficiency in using live chat software and other relevant tools - Bachelor's degree in a related field preferred

Benefits: - Free accommodation for remote employees - Remote work flexibility - Free food during work hours - Opportunities for professional development and growth within the company

Working Environment: At Frontier Communications, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, collaboration, and innovation, and are committed to providing a supportive and inclusive work environment for all employees.

Deadline to Apply: Please submit your application by May 31, 2024.

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.