Live Chat Representative

Job Description:

We are looking for a dynamic and customer-focused Live Chat Representative to join our team at Performance Food Group in Brisbane, Queensland. As a Live Chat Representative, you will be responsible for providing exceptional customer service and support to our clients through our online chat platform.

Responsibilities: - Engage with customers in real-time through live chat to address inquiries, resolve issues, and provide product information - Assist customers with placing orders, tracking shipments, and processing returns - Provide guidance and recommendations to customers on product selection based on their needs - Document customer interactions and maintain accurate records of inquiries and resolutions - Work closely with other team members to ensure a seamless customer experience across all channels - Stay up-to-date on product knowledge and industry trends to better assist customers - Collaborate with other departments to address complex customer issues and escalate when necessary - Meet and exceed key performance indicators related to customer satisfaction and response times

Requirements: - 2 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Adaptable and able to quickly learn new systems and processes - Driven and motivated to exceed customer expectations - Attention to detail and strong problem-solving skills - Ability to persuade and influence customers effectively - Proficiency in using chat software and other customer service tools - Flexibility to work varying shifts, including evenings and weekends

Benefits: - Vision insurance - Paid sick leave - Employee discounts - Opportunity for career growth and development

Working environment: At Performance Food Group, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and encourage all team members to contribute their unique perspectives and ideas.

Equal Opportunity Statement: Performance Food Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building an inclusive and diverse workforce that reflects the communities we serve.

Deadline to apply: 2024-05-31

If you are a customer-oriented individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our team as a Live Chat Representative at Performance Food Group in Brisbane, Queensland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.