Online Account Support Manager

Job Description:

Whole Foods Market is seeking a proactive and experienced Online Account Support Manager to join our team in Perth, Western Australia. As the Online Account Support Manager, you will be responsible for managing and supporting our online customer accounts and ensuring a seamless and satisfying shopping experience for our customers.

Responsibilities: - Manage and maintain online customer accounts, including addressing account-related issues and inquiries promptly and effectively - Collaborate with various teams within the company to ensure accurate and up-to-date customer information - Analyze customer feedback and data to identify trends and areas for improvement - Develop and implement strategies to enhance customer satisfaction and loyalty - Provide support and guidance to the customer support team to ensure excellent customer service standards are met - Monitor and report on key performance indicators related to online customer accounts - Stay up-to-date on industry trends and best practices in online account management

Requirements: - 6 years of experience in a similar role - Hardworking and able to work independently with minimal supervision - Strong people management and communication skills - Ability to analyze data and identify trends - Experience with customer relationship management software is a plus

Benefits: - Free food while on shift - Life insurance coverage - Paid overtime opportunities

Working Environment: Whole Foods Market is a company that transcends borders, promoting collaboration on a global scale. As an Online Account Support Manager, you will have the opportunity to work with a diverse team of individuals who are passionate about providing the best possible experience for our customers.

Equal Opportunity Statement: Whole Foods Market is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by law.

Deadline to Apply: June 27, 2024

If you meet the requirements and are interested in joining our team as an Online Account Support Manager, we encourage you to apply before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.