Online Call Center Specialist

Job Description:

SafetyCulture is seeking an Online Call Center Specialist to join our team in Melbourne, Victoria. As an Associate Level specialist, you will be responsible for providing exceptional customer service to our online users through various communication channels.

Responsibilities: - Answering customer inquiries via phone, email, and chat in a timely and professional manner - Assisting customers with troubleshooting technical issues related to our online products - Providing product recommendations and solutions to meet customer needs - Documenting and updating customer interactions in our CRM system - Collaborating with other team members to ensure a seamless customer experience - Conducting follow-up calls or emails to ensure customer satisfaction

Requirements: - 3 years of experience in a customer service or call center role - Resourceful and reliable personality traits - Strong time management and critical thinking skills - Excellent communication skills, both written and verbal - Proficient in using CRM software and other customer service tools - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Relocation allowance for eligible candidates - Life insurance coverage - Gym membership reimbursement

Working Environment: At SafetyCulture, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is passionate about creating a positive impact through our products and services, and we encourage all employees to bring their unique perspectives and ideas to the table.

Equal Opportunity Statement: SafetyCulture is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive and contribute their best work.

Deadline to apply: June 20, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.