Online Chat Support Specialist

Job Description:

AbbVie is seeking a dynamic and motivated Online Chat Support Specialist to join our team in Perth, Western Australia. As an Associate level position, the ideal candidate will have at least 2 years of experience in a similar role and possess strong communication skills.

Responsibilities: - Provide online chat support to customers regarding product information, technical issues, and general inquiries - Ensure timely and accurate responses to customer queries - Collaborate with internal teams to resolve customer issues efficiently - Utilize project management skills to prioritize tasks and meet deadlines - Make informed decisions to provide the best possible solutions for customers - Maintain a high level of professionalism and customer service at all times - Continuously improve product knowledge and stay up-to-date on industry trends

Requirements: - 2+ years of experience in online chat support or a related field - Strong communication skills and the ability to multitask effectively - Driven and motivated individual who takes initiative to solve problems - Proficiency in project management and decision-making - Experience working in a fast-paced environment - Flexible working hours to accommodate customer needs - Bachelor's degree or equivalent work experience

Benefits: - Paid sick leave - Retirement plan options - Opportunities for travel

Working Environment: At AbbVie, we pride ourselves on creating an environment where technology is harnessed to drive innovation and efficiency. As an Online Chat Support Specialist, you will have access to cutting-edge tools and resources to help you excel in your role.

Deadline to Apply: Interested candidates should apply by 31st May 2024.

Equal Opportunity Statement: AbbVie is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.