Online Client Relations Specialist

As an Online Client Relations Specialist at Publix Super Markets in Brisbane, Queensland, AU, you will be responsible for maintaining strong relationships with our online clients and ensuring their satisfaction with our products and services. You will play a crucial role in delivering exceptional customer service through various communication channels, including email, chat, and phone.

Responsibilities: - Communicate with online clients to address inquiries, complaints, and feedback in a timely and professional manner - Provide product recommendations and assistance with online purchases - Monitor online client orders and ensure timely delivery - Work closely with the marketing team to promote online products and services - Collaborate with the IT department to troubleshoot any technical issues experienced by online clients - Stay up-to-date on industry trends and competitor activities to provide valuable insights and suggestions for improvement - Build and maintain strong relationships with online clients to enhance their overall shopping experience

Requirements: - Minimum of 3 years of experience in customer service or online client relations - Resilient and hardworking personality traits - Strong research and decision-making skills - Excellent communication and interpersonal abilities - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Dental insurance - Visa sponsorship for eligible candidates - Travel opportunities

Working Environment: At Publix Super Markets, we thrive in an energetic and rapidly evolving work setting where every team member is valued and empowered to succeed. We encourage creativity, innovation, and collaboration to achieve our common goals.

Equal Opportunity Statement: Publix Super Markets is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.