Online Client Service Officer

We are seeking a passionate and reliable individual to join our team as an Online Client Service Officer at Exelon in Melbourne, Victoria, AU. This is an entry-level position with 1 year of experience required.

Responsibilities: - Provide exceptional customer service to clients through online channels such as email, chat, and social media - Assist clients with inquiries, account maintenance, and issue resolution in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently - Utilize emotional intelligence to understand and address client concerns effectively - Make informed decisions to best serve clients and uphold company standards - Maintain a high level of accuracy and confidentiality when handling client information - Keep up-to-date with products, services, and industry trends to provide knowledgeable support to clients - Uphold the highest standards of ethical conduct and integrity in all interactions with clients and colleagues

Requirements: - Passion for providing exceptional customer service - Reliability in meeting deadlines and delivering quality work - Strong emotional intelligence and ability to empathize with clients - Effective decision-making skills to resolve issues and meet client needs - Excellent communication skills, both written and verbal - Ability to work collaboratively in a team environment - Proficiency in using online communication tools and software - Bachelor's degree in a related field preferred - Australian Citizenship or Permanent Residency required

Benefits: - Relocation allowance for eligible candidates - Free food provided during work hours - Company equipment provided for work purposes

Deadline to apply: 2024-05-22

Equal Opportunity Statement: Exelon is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.