Online Client Service Specialist

Job Description:

Time Warner is seeking a highly motivated and customer-focused Online Client Service Specialist to join our team in Brisbane, Queensland. As an Associate Level position, the successful candidate should have a minimum of 2 years of experience in a similar role.

Responsibilities: - Serve as the primary point of contact for online clients, addressing inquiries and resolving issues in a timely manner - Manage client accounts and ensure accurate and up-to-date information - Collaborate with internal teams to provide seamless service delivery to clients - Monitor client feedback and suggest improvements to enhance client satisfaction - Analyze data and create reports to track client trends and preferences - Assist with online marketing campaigns and promotions to drive client engagement - Stay updated on industry trends and best practices to ensure the delivery of innovative services to clients - Maintain a positive and professional attitude when interacting with clients and colleagues

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and manage multiple tasks efficiently - Resilient and confident, with a proactive approach to problem-solving - Attention to detail and strong project management skills - Proficiency in Microsoft Office suite and CRM software - Prior experience in online client services or customer support is preferred - A keen interest in the digital landscape and technology advancements

Benefits: - Vision insurance - Travel opportunities - Free food

Working Environment: At Time Warner, we value autonomy and independence, and we trust our employees to excel in their roles. We offer a supportive and collaborative work environment where employees are encouraged to take ownership of their responsibilities and contribute to the overall success of the company.

Equal Opportunity Statement: Time Warner is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees are respected and valued.

Deadline to apply: June 27, 2024

If you are passionate about providing exceptional client service in an online environment and possess the required skills and experience, we welcome you to apply for the Online Client Service Specialist position at Time Warner in Brisbane, Queensland, AU. Join us in shaping the future of digital services and making a positive impact on our clients' experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.