Online Client Support Associate

Job Description:

We are seeking a highly motivated and driven Online Client Support Associate to join our dynamic team at Twenty-First Century Fox in Brisbane, Queensland, AU. As an Associate Level position, the ideal candidate should have a minimum of 4 years of experience in client support or a related field.

Responsibilities: 1. Provide exceptional online client support through various channels such as email, chat, and phone. 2. Assist clients with account setup, troubleshooting technical issues, and answering inquiries about our products and services. 3. Collaborate with internal teams to resolve client issues in a timely and efficient manner. 4. Monitor client feedback and suggest improvements to enhance the overall user experience. 5. Maintain accurate records of client interactions and update client profiles accordingly. 6. Stay up-to-date on industry trends and best practices in online client support.

Requirements: 1. Bachelor's degree in Business, Communication, or a related field. 2. Strong communication and interpersonal skills. 3. Experience in project management and cooperation. 4. Ability to multitask and prioritize responsibilities effectively. 5. Proficiency in Microsoft Office and online support tools. 6. A genuine passion for providing excellent customer service. 7. Ability to work effectively in a fast-paced environment.

Personality traits: driven, passionate

Soft skills: project management, cooperation

Benefits: 1. Paid Time Off (PTO) 2. Dental insurance 3. Parental leave

Working environment: At Twenty-First Century Fox, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a collaborative and supportive environment that encourages personal growth and professional development.

Equal Opportunity Statement: Twenty-First Century Fox is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.