Online Client Support Specialist

Job Description:

Office Depot is seeking a dynamic and proactive Online Client Support Specialist to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the Online Client Support Specialist will play a crucial role in providing excellent customer service to our online clients.

Responsibilities: 1. Act as the main point of contact for online clients, addressing their inquiries, concerns, and technical issues promptly and professionally. 2. Assist clients with navigating our online platforms and troubleshooting any issues they may encounter. 3. Collaborate with the sales team to ensure a smooth transition for clients from online inquiries to purchasing products or services. 4. Monitor client feedback and complaints, working to resolve issues and improve the overall online client experience. 5. Provide guidance and support to clients in utilizing online tools and resources effectively. 6. Maintain accurate and detailed records of client interactions and transactions. 7. Collaborate with other departments to improve online client support processes and systems. 8. Stay up-to-date with industry trends and best practices in online client support.

Requirements: 1. Minimum of 2 years of experience in a customer service or client support role. 2. Strong communication skills and the ability to work independently. 3. Adaptable and able to thrive in a fast-paced, dynamic work environment. 4. Excellent planning and critical thinking skills. 5. Knowledge of online platforms and proficiency in using various software applications. 6. A proactive and solutions-oriented mindset.

Benefits: 1. Company transportation for commuting. 2. Training and professional development opportunities. 3. Relocation allowance for eligible candidates.

Working Environment: At Office Depot, we value innovation and progress. Our working environment encourages calculated risk-taking to drive creativity and find new solutions to challenges.

Equal Opportunity Statement: Office Depot is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.

Deadline to Apply: Interested candidates should apply by May 17, 2024.

Join our team at Office Depot and make a difference in the online client support experience!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.