Online Customer Care Manager

The Online Customer Care Manager at Goldman Sachs Group in Canberra, Australian Capital Territory, AU is a crucial role responsible for managing the online customer service operations for the company. The ideal candidate for this full-time position should have a mid-to-senior level of experience, with at least 6 years in a similar role.

As the Online Customer Care Manager, your primary responsibilities will include overseeing a team of customer service representatives who are responsible for handling all online customer inquiries and ensuring a high level of customer satisfaction. You will also be responsible for implementing and maintaining customer care policies and procedures, monitoring customer feedback, and implementing process improvements.

In addition to managing the customer care team, you will also be responsible for handling escalated customer issues and working closely with other departments within the company to resolve customer problems effectively and efficiently. You will need to have excellent communication skills, both written and verbal, as well as strong problem-solving abilities.

Personality traits such as being driven and reliable are essential for this role, as you will be expected to lead a team and drive results. Soft skills such as teamwork and presentation skills are also crucial, as you will be working closely with other departments and presenting information to senior management.

Goldman Sachs Group offers a range of benefits to its employees, including a relocation allowance for those moving to Canberra, a gym membership, and paid sick leave. The company prides itself on its working environment, where employees are encouraged to strive for excellence and uphold high standards in all endeavors.

The deadline to apply for this position is May 22, 2024. Goldman Sachs Group is an equal opportunity employer and encourages all qualified individuals to apply.

Equal Opportunity Statement: Goldman Sachs Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.