Online Customer Service Representative

Job description:

PG&E Corp. is seeking a reliable and dedicated Online Customer Service Representative to join our team in Perth, Western Australia. As an Entry Level position, no prior experience is required, but candidates must exhibit strong communication and problem-solving skills. The ideal candidate will have a keen attention to detail and a passion for providing exceptional customer service.

Responsibilities: - Manage incoming customer inquiries via online platforms such as email, chat, and social media - Assist customers with account information, billing inquiries, and technical support - Resolve customer complaints in a professional and timely manner - Document customer interactions and transactions accurately in the company database - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for process improvements and communicate feedback to management

Requirements: - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and multitask effectively - Strong analytical skills to identify trends and provide insights - Proficiency in Microsoft Office applications and familiarity with CRM systems - High school diploma or equivalent required - Reliable and dedicated work ethic - Presentation skills and attention to detail - 1 year of experience in a customer service role preferred

Benefits: - Gym membership - Vision insurance - Free food

Working environment: At PG&E Corp., you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and a customer-centric approach in everything we do.

Deadline to apply: July 1, 2024

Equal opportunity statement: PG&E Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.