Online Customer Support Assistant

Job Description:

Farmers Insurance Exchange is seeking a highly motivated and detail-oriented Online Customer Support Assistant to join our team in Adelaide, South Australia. The successful candidate will be responsible for providing exceptional customer service to our online clients, resolving inquiries and concerns in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via email, chat, and social media platforms in a professional and courteous manner. 2. Assist customers with account management, policy information, claims processing, and general inquiries. 3. Troubleshoot technical issues with the online platform and escalate complex problems to the appropriate team members. 4. Maintain accurate and up-to-date customer records in the company database. 5. Collaborate with other departments to ensure seamless communication and resolution of customer issues. 6. Provide feedback to enhance the online customer experience and improve operational efficiency. 7. Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 3 years of experience in customer service or online support roles. 3. Proficient in Microsoft Office and CRM software. 4. Excellent written and verbal communication skills. 5. Strong problem-solving abilities and attention to detail. 6. Ability to work independently and as part of a team in a fast-paced environment. 7. Driven and dedicated with a passion for delivering exceptional customer service. 8. Strong planning and organization skills.

Benefits: 1. Relocation allowance for candidates relocating to Adelaide for the position. 2. Paid overtime for hours worked beyond the standard full-time schedule. 3. Company transportation or transportation reimbursement for commuting to and from work.

Working Environment: At Farmers Insurance Exchange, we are committed to supporting our employees in their personal and professional development. We promote a collaborative and inclusive work culture that values teamwork, innovation, and continuous learning.

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected for their unique contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.