Online Customer Support Assistant

We are currently seeking a dynamic individual to join our team as an Online Customer Support Assistant at Massachusetts Mutual Life Insurance in Canberra, Australian Capital Territory, AU. This is a full-time entry-level position ideal for candidates with at least 1 year of experience in a similar role.

Responsibilities: - Provide online customer support through various communication channels such as email, chat, and social media - Assist customers with inquiries, issue resolution, and product information - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure prompt and efficient customer service - Identify opportunities for improvement in customer support processes - Stay up to date on company products and services to better assist customers

Requirements: - Energetic and adaptable personality traits - Strong time management and strategic planning skills - Excellent communication and problem-solving abilities - Proficiency in Microsoft Office and online communication tools - Prior experience in customer support or related field is preferred - Ability to work well in a team and independently - Bachelor's degree in Business, Communications, or related field is a plus

Benefits: - Free accommodation provided - Visa sponsorship for eligible candidates - Joining bonus for successful applicants - Collaborative working environment with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement: Massachusetts Mutual Life Insurance is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws. We encourage all qualified individuals to apply for this position.

Deadline to apply: May 31, 2024

If you meet the requirements and are ready to join a global team dedicated to providing excellent customer support, then we invite you to apply for this exciting opportunity with Massachusetts Mutual Life Insurance.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.