Online Customer Support Associate

United Natural Foods is seeking a motivated and resourceful individual to join our team as an Online Customer Support Associate in Sydney, New South Wales, AU. This is an entry-level position with no required years of experience, making it an excellent opportunity for recent graduates or those looking to start a career in customer support.

Responsibilities: - Provide timely and accurate responses to customer inquiries via email, live chat, and phone - Troubleshoot and resolve customer issues with a focus on first-call resolution - Escalate complex issues to the appropriate team member for further assistance - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Ensure customer satisfaction by delivering exceptional service in all interactions - Collaborate with cross-functional teams to improve overall customer experience - Utilize critical thinking and research skills to identify trends and propose solutions for continuous improvement

Requirements: - Driven and resourceful individual with a commitment to providing outstanding customer service - Strong communication skills and the ability to effectively convey information to customers - Excellent problem-solving skills with a proactive approach to issue resolution - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office and experience with CRM systems is a plus

Personality traits: - Driven: The ideal candidate will be motivated to exceed customer expectations and drive improvement in customer support processes. - Resourceful: You should be able to think creatively to solve customer issues and find solutions in a timely manner.

Soft skills: - Critical thinking: You must be able to analyze complex situations and think critically to provide effective solutions to customers. - Research: A willingness to research and learn about products and services to better assist customers.

Benefits: - Vision insurance - Dental insurance - Company transportation

Working environment: At United Natural Foods, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where our team members can thrive and grow.

Deadline to apply: May 22, 2024

Equal opportunity statement: United Natural Foods is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.