Online Customer Support Manager

Burlington Stores is seeking an experienced and dedicated Online Customer Support Manager to join our team in Canberra, Australian Capital Territory. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of relevant experience.

As the Online Customer Support Manager, you will be responsible for overseeing and managing all aspects of customer support for our online platform. Your duties will include handling customer inquiries, resolving issues, ensuring customer satisfaction, and implementing strategies to improve the overall customer experience. You will also be responsible for managing a team of customer support representatives, providing training and guidance to ensure high-quality service delivery.

The ideal candidate for this role will be energetic and dedicated, with strong critical thinking skills and a passion for innovation. You must have a proven track record of success in a customer support role, with excellent communication and problem-solving abilities. Experience in e-commerce or retail customer support is highly desirable.

In addition to a competitive salary, Burlington Stores offers a range of benefits including profit sharing, a retirement plan, and visa sponsorship for eligible candidates. Our working environment is dynamic and collaborative, with opportunities to collaborate with colleagues worldwide and foster a global village mentality.

We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you meet the requirements for this position and are excited about the opportunity to join a fast-paced and innovative team, we encourage you to apply by the deadline of May 31, 2024. Join Burlington Stores and help us redefine online customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.