Online Support Assistant

Group 1 Automotive is seeking a reliable and passionate Online Support Assistant to join our team in Sydney, New South Wales, AU. As an Entry Level position, no prior experience is required, but we are looking for individuals with a creative mindset and strong emotional intelligence.

Responsibilities: - Provide online support to customers through various communication channels, including email, chat, and social media - Assist customers with inquiries, troubleshoot issues, and provide product information - Work closely with the sales and marketing teams to ensure a seamless online customer experience - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve customer support processes and systems

Requirements: - Strong written and verbal communication skills - Ability to work in a fast-paced environment and multitask effectively - Excellent problem-solving skills and a customer-focused mindset - Proficiency in using online communication tools and platforms - Creative thinking to find innovative solutions to customer issues - Emotional intelligence to handle sensitive customer situations with empathy and professionalism

Benefits: - Travel opportunities for training and development - Dental insurance for all full-time employees - Company-provided equipment for work purposes

Working environment: At Group 1 Automotive, we believe in cultivating leaders who foster inclusivity and mentorship within our team. We provide a supportive and collaborative work environment where every team member is valued and encouraged to grow professionally.

Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals can thrive.

Deadline to apply: 2024-05-13

If you are a motivated individual with a passion for providing top-notch online support, we encourage you to apply for this exciting opportunity to join our team at Group 1 Automotive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.