Online Web Chat Manager

Job Description:

We are seeking an experienced Online Web Chat Manager to join our team at J.P. Morgan Chase in Canberra, Australia. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing our online web chat platform and ensuring a seamless customer experience.

Responsibilities: 1. Lead a team of online chat agents, providing guidance and support to ensure high-quality customer interactions. 2. Develop and implement strategies to improve the efficiency and effectiveness of the online chat platform. 3. Analyze chat data and metrics to identify trends and opportunities for improvement. 4. Collaborate with cross-functional teams to integrate the online chat platform with other customer service channels. 5. Stay up-to-date on industry best practices and emerging trends in online customer service.

Requirements: 1. Bachelor's degree in a related field. 2. Proven track record of successfully managing online chat platforms in a fast-paced environment. 3. Strong leadership skills and the ability to motivate and inspire team members. 4. Excellent communication and interpersonal skills. 5. Proficiency in using chat software and analyzing chat data. 6. Dedicated and driven individual with a passion for delivering exceptional customer service. 7. Strategic planning skills to effectively optimize the online chat platform. 8. Experience in a leadership role, overseeing a team of chat agents.

Personality Traits: Dedicated and driven individual who is committed to achieving results and exceeding customer expectations.

Soft Skills: Strategic planner with a knack for leadership and guiding a team towards success.

Benefits: - Free food provided on-site - Joining bonus for new employees - Employee discounts on various products and services

Working Environment: Join our team at J.P. Morgan Chase and align your work with a greater purpose, contributing to a meaningful mission in the financial services industry.

Equal Opportunity Statement: J.P. Morgan Chase is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.