Remote Support Manager

Job Description:

The Remote Support Manager at Clorox will be responsible for overseeing and managing a team of support specialists who provide technical assistance to customers remotely. This individual will play a critical role in ensuring that customers receive prompt and efficient support for their Clorox products.

Responsibilities: - Manage a team of remote support specialists, providing guidance, training, and support as needed - Monitor and analyze support ticket metrics to identify trends and areas for improvement - Develop and implement strategies to enhance the efficiency and effectiveness of remote support services - Collaborate with cross-functional teams to address escalated support issues and drive resolution - Stay current on industry trends and best practices in remote support services - Provide regular performance feedback and coaching to team members - Ensure compliance with company policies and procedures related to remote support services - Handle escalations and customer complaints in a timely and professional manner

Requirements: - Bachelor's degree in a related field - Minimum of 7 years of experience in remote support or a related field - Proven track record of successfully managing a remote support team - Strong leadership and communication skills - Dedication to providing exceptional customer service - Motivated to drive results and exceed performance goals - Ability to research and identify innovative solutions to support challenges - Creativity in problem-solving and decision-making

Benefits: - Dental insurance - Paid overtime - Paid sick leave

Working Environment: The Remote Support Manager at Clorox will thrive in an energetic and rapidly evolving work setting. This individual will have the opportunity to lead a dynamic team and make a meaningful impact on the customer support experience.

Equal Opportunity Statement: Clorox is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 27, 2024

Join our team at Clorox and make a difference in customer support! Apply now to become our Remote Support Manager in Brisbane, Queensland, AU.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.