Remote Support Representative

Remote Support Representative Job Description:

We are looking for a dedicated Remote Support Representative to join our team at Bank of New York Mellon Corp. in Adelaide, South Australia. As an Associate Level Remote Support Representative, you will be responsible for providing remote technical support to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: 1. Provide remote technical support to clients using various communication channels such as phone, email, and chat. 2. Troubleshoot and resolve technical issues related to banking services and products. 3. Guide clients through online banking platforms and mobile applications. 4. Document client interactions and resolutions in our internal system. 5. Collaborate with other teams to escalate complex technical issues when necessary. 6. Stay up-to-date on industry trends and software updates to better assist clients. 7. Participate in training sessions to improve your technical skills and knowledge.

Requirements: 1. Bachelor’s degree in Computer Science, Information Technology, or a related field. 2. Minimum of 4 years of experience in technical support or customer service. 3. Independent and passionate individual who thrives in a remote work environment. 4. Strong problem-solving skills and ability to manage people effectively. 5. Excellent communication and interpersonal skills. 6. Ability to work well under pressure and meet deadlines. 7. Proficiency in using remote support tools and software. 8. Familiarity with banking systems and financial products is a plus.

Benefits: 1. Joining Bonus for new hires. 2. Retirement plan options. 3. Employee discounts on banking services and products. 4. Opportunities for career growth within the company.

Working Environment: At Bank of New York Mellon Corp., we strive to create a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we encourage our employees to bring their unique perspectives to the table.

Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: July 1, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Remote Support Representative, we encourage you to apply by the deadline. We look forward to reviewing your application and potentially welcoming you to our team at Bank of New York Mellon Corp.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.