Team Lead Service Delivery Management

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

blueAPACHE is based on the idea that people should have secure and efficient access to their systems wherever they are, all of the time.

Due to internal promotions, we are seeking an experienced Team Lead for our Service Delivery Management team.

About the role:

• Lead and manage a team of Service Delivery Managers to ensure delivery of excellent service to blueAPACHE customers
• Provide guidance and support to the team, ensuring high performance and professional development
• Collaborate with internal teams to drive process improvement and efficiency in service delivery
• Build and maintain strong relationships with key stakeholders, both internal and external
• Monitor and report on service performance, ensuring SLA compliance and customer satisfaction

Requirements

• Minimum of 5 years experience in Service Delivery Management or a similar role
• Prior experience in team leadership or people management
• Strong understanding of IT service management processes and best practices
• Excellent communication, interpersonal, and stakeholder management skills
• Proven ability to deliver exceptional customer service
• Experience in managing and improving service delivery metrics and KPIs
• Relevant certifications such as ITIL are desirable

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications
• Quality hardware and laptop provided
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks.