Web Chat Specialist

Job Description:

Starwood Hotels & Resorts is seeking a motivated and reliable individual to join our team as a Web Chat Specialist in Melbourne, Victoria, AU. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in the hospitality industry.

Responsibilities: - Provide exceptional customer service through web chat interactions with guests - Answer inquiries, resolve issues, and assist with booking reservations - Collaborate with other departments to ensure seamless guest experiences - Manage multiple chat conversations simultaneously with efficiency and accuracy - Utilize time management skills to prioritize tasks and meet performance goals - Proactively identify opportunities for improvement in processes and systems - Consistently uphold the company's standards of professionalism and service excellence

Requirements: - Must be reliable and driven to succeed in a fast-paced environment - Possess strong time management and project management skills - Excellent written and verbal communication abilities - Ability to adapt to changing priorities and handle pressure calmly - Basic knowledge of hospitality industry practices and procedures - Proficiency in Microsoft Office and web-based chat platforms - High school diploma or equivalent

Benefits: - Opportunities for travel within the Starwood Hotels & Resorts network - Profit sharing incentives based on performance - Free food provided during work hours - Access to career development opportunities and training programs

Working Environment: At Starwood Hotels & Resorts, employees flourish in a culture that embraces change and responds resiliently to challenges. Our team values collaboration, innovation, and continuous improvement, creating a dynamic and supportive work environment where individuals can thrive and grow professionally.

Deadline to Apply: Interested candidates should submit their application by July 1, 2024, to be considered for the Web Chat Specialist position.

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds, genders, races, and abilities to apply for our open positions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.