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At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
Position Summary:
Your role as Senior Service Operation Specialist supports the delivery of outstanding instrument service and support to our customers! You will be the key point of contact for customers requiring repair of an instrument for a defined business unit (Analytical Instruments, Laboratory Equipment, Environmental & Industrials Processes or Life Science/Genetic Sciences/Clinical). You will liaise with the Field Service Engineers to ensure timely scheduling, completion of jobs and billing, owning the process from beginning to completion. You will ensure service jobs are effectively and efficiently handled by meeting all key metrics critical in delivering a great customer experience.
The environment is dynamic, fast moving and supportive, with a culture of process improvement, teamwork and success.
Key Responsibilities:
What will you bring?
Qualifications & Experience
Skills & Attributes
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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