Senior Customer Success Executive

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

Job Description

The Opportunity

The Senior Customer Success Executive is focused on building a positive experience for our Informed certified brands by offering outstanding service, attention to detail, and exemplary communication. Working closely with the Account Management and Compliance teams to onboard customers, ensure compliance with a goal of customer satisfaction, retention, and growth. Success in this role is reliant on building engaging relationships with customers and our internal teams as well as managing and prioritizing tasks with a positive attitude.

Qualifications

What We Are Looking For

• Account Management experience: You have experience managing customer relationships and are comfortable building those relationships through written and verbal communication. You can quickly build rapport and trust.
• Task and Priority Management experience: You can handle a long list of 'to-dos', managing expectations and setting priorities without too much stress. You know when to ask for help and when to roll up your sleeves and dig in.
• Communication and Attention to Detail: Both are flawless; you take pride in the quality of your written work and understand the importance of the details.

Additional Information

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (

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