Service Coordinator

Accord Care Qld Pty Ltd. 

We have an amazing opportunity for a confident, experienced coordinator to join our team at Accord Care. This role will enable you to utilise your skills in the coordination of disability and mental health support services across southeast Brisbane. Ideally you will be a resilient, committed individual with a sound understanding around the provision of supports in supported independent living arrangements as well as other community and in home support services. If you are looking to make a positive impact on the lives of the people we support, then this role is for you. 

About the role  

The coordinator position will be responsible for overseeing the service provision of multiple sites primarily being supported independent living arrangements. Task with mentoring teams and managing the day-to-day service provision of your services, you will ensure a high standard of service provision is maintained. You will also use your well-developed communication skills to engage with multiple stakeholders to work in a collaborative approach in provide the highest standard of care to the people we support. 

The coordinators roles and responsibilities may include:

• Mentoring, supporting, and coaching your teams by regular engagement, support, and development
• Managing performance within your teams 
• Regular auditing of services to ensure all sites are working in accordance with Accord Cares policies and procedures 
• Liaising with multiple stakeholders to ensure effective communication, responsiveness and an overall collaborative approach is achieved
• Be responsive to NDIS participants and their stakeholders to ensure needs are being met
• Take a person-centered approach in assisting teams to support service users to strive towards their NDIS goals 
• Complete required reporting and documentation within the appropriate timeframes
• Provide after-hours support to your services when required 

Qualifications/Experience:

• Minimum 3 years’ experience managing teams in a supported independent living arrangements or similar arrangement. 
• Minimum 4 years' experience in the disability or mental health sector 
• Experience working with people with complex needs highly desired 
• Experience working with people living with mental health needs highly desired 
• Qualifications and experience relating to the disability/mental health sector or similar fields 
• Efficient understanding & experience in managing disability or mental health support services 
• Experience leading a multidisciplinary and collaborative team.
• Experience working within allocated budgets, monitoring expenditure and record keeping.
• Ability to build rapport with participants, guardians, key service providers and stakeholders.
• Proven ability to mentor and support teams 

What Accord Care can offer you:

• Competitive salary negotiated in line with relevant experience/qualifications 
• The challenge of supporting teams to achieve positive outcomes for the people we support 
• Company vehicle 
• Laptop & mobile phone 
• The ability to work autonomously