Support Manager - Remote Work

Job Description:

Myer is seeking a talented and experienced Support Manager to join our team in a remote work capacity in Canberra, Australian Capital Territory. As a Support Manager, you will play a crucial role in providing technical support and guidance to our customers while leading a team of support agents.

Responsibilities: 1. Manage and lead a team of remote support agents, providing guidance, training, and support. 2. Develop and implement support strategies to improve customer satisfaction and resolve technical issues effectively. 3. Monitor team performance metrics and KPIs to ensure targets are met or exceeded. 4. Act as a point of escalation for complex customer issues, resolving them in a timely and professional manner. 5. Collaborate with other department managers to streamline processes and improve overall customer experience. 6. Keep up-to-date with industry trends and best practices to continuously improve support services. 7. Conduct performance reviews and provide feedback to team members for professional development.

Requirements: 1. 7+ years of experience in a technical support role, with at least 3 years in a leadership or managerial position. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and a customer-focused mindset. 4. Adaptable and energetic personality traits. 5. Presentation and cooperation soft skills. 6. Ability to work independently and manage a remote team effectively. 7. Bachelor's degree in Information Technology or related field preferred.

Benefits: - Company equipment provided for remote work. - Dental insurance coverage. - Life insurance policy. - Opportunities for career growth and advancement within a pioneering company setting industry benchmarks.

Equal Opportunity Statement: Myer is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-06-27

Join Myer's dynamic team as a Support Manager and be part of a company that values innovation and excellence in customer service. Apply now and take your career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.